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Privacy Policy

This privacy policy covers information collected by I. Fratelli Limited trading as MacGregor and MacDuff ("we", "us" or "our") both online and offline. We are the controller of personal data processed in connection with this Policy and are registered with the ICO as a data controller under registration number ZA154300.

MacGregor and MacDuff Security

We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of payment details and personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Personal information provided electronically is transmitted through a secure server. We use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Service Team and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

MacGregor and MacDuff Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you, other customers and third parties to gain insights. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have produced this privacy policy in order to explain our information collection practices and the choices you have about the way your information is collected and used.

We will update this policy if the arrangements under which we process your personal data change and we will notify you when substantial updates are made.

The Information We Collect

We collect information that you provide to us online, by telephone, in person, at events and exhibitions and by completing surveys. We also operate security cameras in our store for the purposes of crime prevention and detection. We do not collect personal information about you from third parties.

You can browse the website without providing any personally identifiable information until the point of purchase when you are required to provide us with your name, payment and contact information including email address, address and postcode.

We also collect technical and usage information when you use our website. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit our website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

Our Legal Basis for Processing Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you, such as outfit hire;
  • Where it is necessary for our legitimate interests, or those of a third party, and your interests do not override those interests (this means that we may process your personal data where we have a good reason to do so and doing so would not cause you significant inconvenience); and
  • Where we need to comply with a legal or regulatory obligation.

Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law. We will send direct marketing communications to you via email or text message only when legally permitted. You have the right to withdraw consent to marketing at any time by contacting us.

How We Use the Information We Collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To provide you with products, services and information you have requested.
  • Internal record keeping.
  • We may use your contact details to send confirmation and reminders of appointments.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. For more information, please see the ‘Emails’ heading below.
  • We may use the information to customise the website according to your interests and/or browsing history.

You will not be subject to solely automated decisions (such as credit checks and profiling) that will have a significant impact on you unless we have a lawful basis for doing so and we have notified you.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

We store and process financial and payment information securely.

Others with Whom We Share Your Information.

The information you provide to us will be treated as confidential.  However, in order to deliver and improve our service levels we may share your data with trusted partners, details of which can be found below. We do not allow our third-party partners to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We use the following third-party partners:

  • 1&1;
  • 10to8;
  • Amazon;
  • Clerk;
  • Digital Six;
  • DPD;
  • eBay;
  • Elavon;
  • Facebook;
  • Flourish;
  • Gamechangers;
  • GoCardLess;
  • Google;
  • Instagram;
  • Logi Circle;
  • Magento;
  • Mailchimp;
  • Olark;
  • P4D;
  • Payworks;
  • Response Tap;
  • Pinterest;
  • Podio;
  • Royal Mail;
  • SagePay;
  • Survey Monkey;
  • TrustPilot;
  • Twitter;
  • V12
  • Why Settle; and
  • WorldPay.

Processing by a third party may involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it.  For more information about this, please contact us using the details below.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Image Use

On our website and social media channels we feature images of our customers wearing our outfits. All images used have been submitted by the customer and we would never use any images without your consent. However, if you would like any images to be removed from the website or our social channels please contact us on [email protected].

Your Rights

Under Data Protection Legislation, you have the right in certain circumstances to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check we are lawfully processing it;
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below);
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party). You also have the right to object where we are processing your personal information for direct marketing purposes;
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it;
  • Request the transfer of your personal information to another party; and
  • Withdraw your consent to the processing of your personal information where we rely on consent to process your personal data. 

If you would like to exercise any of your rights above, please contact us using the details below.

Cookies

Information about the cookies we use on our website can be found in our Cookies Policy.

Online Account Registration

To make online shopping faster and easier, you may register on the MacGregor and MacDuff website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

Emails

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from MacGregor and MacDuff or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. You can also email [email protected] to request that you are unsubscribed from all marketing communications.

Contact Us

You can contact us using any of the following methods:

Email: [email protected]

Phone: +44 (0)141 429 5760

Post: Antonia Capaldi, 1 Excelsior Business Park, 99 Vermont Street, Glasgow, G41 1LU

You also have the right to lodge a complaint with the Information Commissioner’s office.
Contact details are available at: https://ico.org.uk/