MacGregor and MacDuff Security
We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of payment details and personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Personal information provided electronically is transmitted through a secure server. We use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Service Team and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
We will update this policy if the arrangements under which we process your personal data change and we will notify you when substantial updates are made.
The Information We Collect
We collect information that you provide to us online, by telephone, in person, at events and exhibitions and by completing surveys. We also operate security cameras in our store for the purposes of crime prevention and detection. We do not collect personal information about you from third parties.
You can browse the website without providing any personally identifiable information until the point of purchase when you are required to provide us with your name, payment and contact information including email address, address and postcode.
We also collect technical and usage information when you use our website. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit our website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
Our Legal Basis for Processing Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law. We will send direct marketing communications to you via email or text message only when legally permitted. You have the right to withdraw consent to marketing at any time by contacting us.
How We Use the Information We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
You will not be subject to solely automated decisions (such as credit checks and profiling) that will have a significant impact on you unless we have a lawful basis for doing so and we have notified you.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
We store and process financial and payment information securely.
Others with Whom We Share Your Information.
The information you provide to us will be treated as confidential. However, in order to deliver and improve our service levels we may share your data with trusted partners, details of which can be found below. We do not allow our third-party partners to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We use the following third-party partners:
Processing by a third party may involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it. For more information about this, please contact us using the details below.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
On our website and social media channels we feature images of our customers wearing our outfits. All images used have been submitted by the customer and we would never use any images without your consent. However, if you would like any images to be removed from the website or our social channels please contact us on [email protected].
Under Data Protection Legislation, you have the right in certain circumstances to:
If you would like to exercise any of your rights above, please contact us using the details below.
Information about the cookies we use on our website can be found in our Cookies Policy.
Online Account Registration
To make online shopping faster and easier, you may register on the MacGregor and MacDuff website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from MacGregor and MacDuff or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. You can also email [email protected] to request that you are unsubscribed from all marketing communications.
You can contact us using any of the following methods:
Email: [email protected]
Phone: +44 (0)141 429 5760
Post: Antonia Capaldi, 1 Excelsior Business Park, 99 Vermont Street, Glasgow, G41 1LU
You also have the right to lodge a complaint with the Information Commissioner’s office.
Contact details are available at: https://ico.org.uk/