MacGregor and MacDuff Security
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Service Team and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
The Information We Collect
You can browse the website without providing any personally identifiable information until the point of purchase when you are required to provide us with your name, contact information including email address, address and postcode.
For the exhaustive list of cookies we collect see the list of cookies we collect section. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
How We Use The Information We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use your contact details to send confirmation and reminders of appointments.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may use the information to customise the website according to your interests and/or browsing history.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Others With Whom We Share Your Information.
In order to deliver and improve our service levels we may share your data with trusted partners. In all cases, these partners are contractually required to keep data confidential. They are not authorised to use data for any other purpose than to carry out the services they are performing for or with MacGregor and MacDuff.
Details of partners can be found below.
Trustpilot functions as our data processor when collecting reviews of our products and services. Your name, email address and details of the items you have purchased will be shared with Trustpilot once your order has been dispatched. If you wish to unsubscribe from these emails a link is included at the bottom of the email.
V12 Retail Finance Ltd.
When purchasing through our website, you may be eligible to apply for credit. We have partnered with V12 Retail Finance Ltd. for this service. V12 Retail Finance Ltd. have a clear data policy that must be read and agreed to before proceeding with your application. In some circumstances we may need to check the status of your application to process your order. To do this, we must share your name and order details.
Clerk use the previous browsing history of you and others, which is tracked by cookies placed on the site, to improve your experience on the site by highlighting products that you are likely to be interested in. Order details including your name, email address and products purchased are shared with Clerk.
Olark provides our live chat customer support on the website and is operated by our Customer Service Team. During a live chat session, the operator is able to see your IP address and also your browsing history during the current visit to the website. No identifiable data is required to chat to our team.
If there are no operators available, you may choose to leave a message for our team to contact you when an operator becomes free. If opting to leave a message, you must give your name and contact details including your email address.
10to8 handle our online calendar and appointment booking system for our stores and fitting service in London. When booking an appointment you are required to provide your name and contact information including email address and/or phone number. This data is used to send confirmations, reminders and information about your appointment. If you wish to unsubscribe from these communications, links are provided for you to manage this.
Couriers and Delivery Companies
We use third party couriers and delivery companies including Royal Mail and DPD to fulfil orders. Therefore, we need to share your name and address with these companies. In order to provide the highest level of service, we may also share your email address and/or phone number with them so you can be notified of deliveries.
For an extensive list of our partners, please contact [email protected]
On our website and social media channels we feature images of our customers wearing our outfits. All images used have been submitted by the customer and we would never use any images without permission. However, if you would like any images to be removed from the website or our social channels please contact us on [email protected].
Online Account Registration
To make online shopping faster and easier, you may register on the MacGregor and MacDuff website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from MacGregor and MacDuff or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. You can also email [email protected] to request that you are unsubscribed from all marketing communications. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Macgregorandmacduff.co.uk uses different types of cookies to track site visitors’ behaviour to provide a better user experience. Cookies are small files which ask permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Almost all browsers provide ways for you to control how your computer/smartphone handles cookies. However, we recommend you don’t delete or disable cookies as this may affect your browser’s ability to use the full functionality of our website, especially when you are trying to add products to your shopping basket or make a purchase.
The different types of cookies we use are outlined below.
These cookies are created each time you visit macgregorandmacduff.co.uk and are automatically deleted when you leave our site. They help with the smooth operation of the website. They also make sure that any selections you make during each browsing session are remembered. These cookies are essential for site performance and without them the site will not function properly.
The Google Analytics cookies used are _utma, _utmb, _utmc and _utmz
You can opt out of being tracked by Google Analytics across all websites by visiting the Google Analytics opt-out browser add-on
MacGregor and MacDuff also uses Google AdWords Display Advertising for Remarketing purposes. Using Google AdWords code, we are able to see the pages on our website that have contributed to conversions on our website which in turn allows us to make better use of our paid search budget. We also use re-marketing code to log when users view specific pages on our website. This allows us to provide targeted advertising in the future. Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager.
Access to Information
You can access, edit or request personal information is removed at any time by logging in to your online account or by contacting us.
You can contact us using any of the following methods:
Email: [email protected]
Phone: +44 (0)141 429 5760
Post: Antonia Capaldi, 1 Excelsior Business Park, 99 Vermont Street, Glasgow, G41 1LU
You also have the right to lodge a complaint with the Information Commissioner’s office.
Contact details are available at: https://ico.org.uk/