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FAQs

Sales

What payment methods do you support?

We offer either WorldPay or PayPal Express payment methods. WorldPay allows you to make purchases using the following cards:

  • Visa Debit/Credit Card
  • Visa Electron
  • MasterCard Debit/Credit Card
  • Maestro
  • JCB
  • PayPal
 

WorldPay can be selected from the checkout page, once you've entered your personal details you will be directed to the WorldPay secure payment portal where you will enter your card details. Upon completion you will be returned to our website to review your order. If you select PayPal as the payment method you will be directed to the PayPal secure payment portal to make your payment before being returned to our website.

Paypal Express allows you to either pay using your own PayPal account or checkout as a guest and enter your payment details directly. PayPal supports the following cards:

  • Visa Debit/Credit Card
  • Visa Electron
  • MasterCard Debit/Credit Card
  • Maestro
  • American Express
  • Solo
 

PayPal can be accessed either via the PayPal express button on the cart page or from the checkout page after you have entered your personal details. Upon selecting this method you will be directed to the PayPal secure payment portal where you can either login to your PayPal account to pay or checkout as guest and enter your card details directly. Upon completion you will be returned to our website to review and complete the final stage of your order.

Do you offer finance deals?

Yes we do! We offer a 12 month interest free credit arrangement for in store purchases. You can pay a deposit, leave your credit details with us and take your outfit away once it is ready. We will take monthly payments from you until it is all paid up.

Do you sell gift vouchers?

Yes, we do sell gift vouchers at prices ranging from £25 to £1000. Our gift vouchers can only be spent in our stores, not online. Click here to purchase a gift voucher for someone special!

I’m having technical issues. What should I do?

If you are encountering any problems accessing our website, we suggest that you make sure you have the latest version of your operating system provider e.g. Windows, OSX etc

If you’re still having problems, please Contact Us and include:

  • As much information as you can about the problem
  • Screen shots of any error message you get
  • Which web browser you are using (e.g. Internet Explorer, Chrome, Safari, Firefox etc.)
  • What you have done so far to try to resolve the issue
 

If I have a query or complaint who should I contact?

Send us an email at info@macgregorandmacduff.co.uk, or visit the Contact us page.

 

Delivery and Returns

What is the delivery time for my order?

Delivery for items which are not made-to-measure is usually 3-5 working days within the UK and about 7-10 working days out with the UK. Made-to-measure items can take anything from 6-8 weeks for a kilt or a full outfit.

What delivery services do you use?

We use Royal Mail 1st and 2nd Class, Airmail, International signed for as well as courier deliver by DPD or other selected carriers.  For parcels sent recorded delivery, you will receive an email with details of your tracking number so that you can track your order.

Can I return my item?

Returns are accepted up to 28 days after purchase providing the goods are unused and in the original packaging. We do not offer returns on made-to-measure items, however we may be able to provide small alterations.

 

Hire

What Tartans do you have available for hire?

Silver Mist, Lomond Mist, Oban Mist, Silver Thistle, Saltire, Highland Granite, Hebridean Heather, Dark Island, Scotland Forever, Spirit of Scotland, Blue Ramsey, Modern Douglas, Red MacGregor, Hunting MacGregor, MacDonald of the Isles. See our hire tartans here.

Which jackets do you have available for hire?

The Lomond Tweed, The Glen Orchy Tweed, The Glen Orchy Black, The Argyll (with or without a waistcoat), and the Prince Charlie (With 3 button vest or 5 button waistcoat). Have a look at our hire jackets here.

What deposit do you require for a Kilt Hire?

When you book your kilt hire we will need a £20 deposit. You can just pay the balance when you collect it. However for wedding parties we ask that the balance be paid up 4 weeks in advance of the pick-up date.

Do I need to bring Identification?

Not identification as such, we do need you to leave your Credit Card information as a security measure. One card can cover multiple hires.

What do I do if I don’t have a Credit Card?

Someone else can leave their card information for you. You can pay our security deposit of £500 per outfit which will be returned to you when the outfit is returned.

How far in advance do I need to book?

For hires during the peak wedding season (May-August) we would advise 2-3 months in advance. The rest of the year we are not as busy and can accept hires closer to the dates they are required. However the sooner you can let us know the better! We can even do last minute hires up to and including the day you need the kilt, but please be warned our selection will be somewhat limited and there will be an extra 'last minute fee' charged.

Do I need an appointment to hire a kilt?

No, you do not need an appointment to hire a kilt. We work on a first come first served basis, so you can just go into one of our stores and a member of our team will help you with everything you need.

Can I book my hire online?

You certainly can! You have the option of either hiring in store or online. Click here to get started with your online hire.

How long can I hire a kilt for?

Our normal kilt hire time period is usually for 4 days. This is because we need to ensure we have enough time for the items to be cleaned and checked before being sent back out for hire again, which is especially important during our busy periods.

Do you offer hires for an extended period?

Yes, we can do this for you if needed. The price is based on the length of time you would need the kilt for so you would need to speak to a member of our sales staff who would give you more information on the cost of this in relation to how long you would want to hire the items for.

What ages do hire outfits start from?

Our hire outfits start from the age of 2, from £69. You can book your hire online or in store, just click here to start your search.

Can you hire specific items such as a kilt jacket and waistcoat or certain accessories as opposed to a whole outfit?

Yes, we offer full hires as well as part hires. If you just need a sporran, for example, we can sort that for you. Everything that we have in our kilt hire packages you can hire on its own as well.

 

Product

How do I wear my Kilt?

Please have a look at our 'How To Wear A Kilt' section.

How do I measure myself for a kilt?

Please have a look at our 'Kilt Measurement' section.

What is a plaid?

A plaid is a length of tartan cloth (the same tartan as your kilt) and normally worn over the left shoulder, attached with safety pins which are hidden and a plaid brooch which is added for decoration. Have a look at our plaids here.

Can you carry out kilt alterations?

Yes, we have our own kiltmakers so we can offer two types of alteration depending on your needs. One option is to reposition the buckles of the kilt which costs around £20. The other option is to have the kilt fully re-made which costs around £240. The option available to you will depend on the type of kilt and the adjustment required. Not all kilts can be altered so we would need to have a look at the kilt to determine the best action.

What material are kilts made from?

Our kilts use 100% worsted wool and come in 13oz (mediumweight) or 16oz (heavyweight) depending on the tartan selected.

What’s the difference between Medium (13oz) and Heavy (16oz) Kilts?

Thicker wool is used to weave the 16oz kilt, therefore making it slightly heavier (and warmer). The 13oz kilt uses a thinner wool, thus giving it a slightly finer appearance. To use modern terms you could possibly describe it as an HD kilt. Both kilts sit equally well. Some might say that the pleats are slightly 'crisper' on the 13oz kilt but this is a matter of opinion.

How do I clean my kilt?

If your kilt just needs a freshen up then using a fabric freshener spray along with a steam with the iron will suffice. If there are any stains on the kilt then dry cleaning would be the best option. Kilts should not be put in the washing machine.

How long does it take to make a Kilt?

We generally advise customers to allow for an 8 week making time, this is due to the large number of Kilts that are waiting to be made. They can on some occasions be turned around very quickly, and on other occasions we may need to wait until a specific tartan is available in stock.

What type of outfit should I wear?

Our Prince Charlie Outfit is a great traditional outfit for formal events such as weddings. The Argyll and Glen Orchy Outfits are more modern and perfect for black tie events but also popular at weddings. The Ghillie Shirt Outfit is more casual but commonly worn by gents getting married in hot climates as it is much cooler than a jacket and waistcoat. Click here to look at our full range of outfits available.

What do your Kilt Packages consist of?

The Full Kilt Package includes; kilt, jacket and waistcoat, sporran and chain strap, socks, shoes, flashes, sgian dubh and kiltpin. It includes everything you need apart from a shirt and tie.

Do you offer made to measure Jackets?

Yes we do! We offer a Premium Jacket Design service where you can design your own jacket. Click here to find out more.